B.G. Music Store - Music Instruments - Low prices - Good Deals

Here are a few of the most frequently asked questions that we receive and answer. Hopefully this page answers your questions as well! If not, please send us an email with your inquiry and we'll do our best to answer you right away.
Thank you, the Bg Music Store Online Team.

Security
We take every precaution to protect your privacy. When you submit sensitive information via the website, the information is protected both online and offline. When sensitive information such as a credit card number is required, that information is transmitted with the most advanced encryption software in the industry - SSL. All personal information is protected offline as well in our restricted offices. Only employees who need the information to perform a specific job (for example, a billing specialist or a customer service representative) are granted access to personally identifiable information. The computers on which information is stored are kept in a secure and closely monitored environment.

Log Files
For each visitor to our site, the web server automatically recognizes and collects, where possible, the domain name/IP address, pages visited, length of visit, and other general usage data. This information is not linked to personally identifiable information. It is collected and stored with the same information from all visitors in a log file. This log file is then used to determine general site usage patterns and to analyze trends so that a more useful, streamlined experience may be provided.

Problems Placing Orders
I hit buy now but nothing happens ?
There are several possible reasons for this.
1. First try clearing the History and Cookie files from your web browser. These files can cause information to be falsely displayed. To do so, follow these steps:

In Internet Explorer
Go to Tools
In the drop down menu, click on Internet Options
Click on Temporary Internet Files and first Delete Cookies. Then once that is done, click Delete Files This will clear all History files. Once you have cleared this information, close and reopen your browser.

2. The second reason you may be having problems is if you a firewall enabled. Firewalls can prevent this kind of information from being viewed or transmitted. If this is the case, please feel free to contact us by phone and place your order with a member of our Online Sales team at 1.416.840.0723

Does the Bg Music web site use "Cookies"?
Yes, if you have enabled your computer to accept cookies, we can remember your my Account profile. Cookies are small files that are stored on your PC and that identify you to our site. In addition, if you are accessing our site from another computer or are using a computer where cookies are not enabled, you will be prompted to login. Once you login and enter your password, we can process your order.

How do I enable cookies within my browser?
(If you do not know your browser version, select Help - About... from your tool bar)

Microsoft Internet Explorer 5.0 (and above)
On a PC:

Select Tools-Internet Options and click on the "Security" tab.
The default selection, "Medium", supports cookies, but you can click on the "Custom Level" button to check. Scroll down until you see the word "Cookies" and verify that the radio button next to "Enable" is selected in both options.
On a Mac:

Select Edit -Preferences.
Scroll down until you see "Cookies" under Receiving Files. Make sure that "Never Ask" is selected.
Netscape Communicator 4.0 (and above)

Choose Edit - Preferences and click on the "Advanced" option.
Select the radio button next to "Accept all cookies" and click "OK".
All other browsers
Please consult your documentation or online help files.

612 The Queensway Etobicoke Ontario M8Y 1K1 1.416.840.0723